In every business, customers form an opinion beginning with hello. Through customer service experiences, growing opinions affect choices for the long term. Many customers stay or go solely based on service satisfaction. This is the nature of today’s demanding customer. Practical executives know that customer retention, company reputation and profitability are on the line today as never before.
Improved servicing standards are essential to remaining relevant, but the challenge is finding leaders with industry-specific expertise to drive new processes and metrics across the organization. Lucas Group specializes in helping mid-tier to Fortune 500 companies hire exceptional job candidates with proven customer service management expertise.
How do customer service recruitment agencies make a difference?
Successful companies and customer service professionals stay laser-focused on what they do best. Lucas Group supports them with what we do best – recruiting top talent with the know-how and people skills that invoke the highest standards of customer service.
Our North American network of highly skilled candidates includes executives, directors and managers. They have proven track records in successfully teaching and motivating staff to focus on customer needs, accelerate response times, improve satisfaction and create a measurable impact on the bottom line.
Working with Lucas Group helps companies develop their next generation of leaders. Our candidates help employers develop talent in all the right avenues – by familiarizing employees with diverse roles, challenging them to develop new skills, and improving performance through coaching, timely feedback and mentoring programs. This is real leadership. It translates to superior customer service and is one key way we make a difference for our clients.
Our customer service recruitment is collaborative and consultative
Lucas Group’s expert recruiters work closely with companies in analyzing and researching their industries, unique businesses and business models. We work together to fully understand their company cultures, requirements and financial goals. It is through this intensive analysis that we continue to successfully identify and place candidates who best fit an organization’s needs. In turn, our talented candidates find rewarding careers with like-minded companies.
Contact Lucas Group to experience the highest satisfaction in customer service management recruiting.